Free delivery | Premium products from CHF 8.- per month | Consume sustainably
Depending on the product you have selected, the minimum contract period varies between 3 and 24 months. After this period has expired, you can terminate the subscription at any time with a monthly notice period. If you do not cancel, the subscription will automatically be extended by a further month. All products without a selectable contract period have a minimum contract period of 6 months.
To cancel your subscription, simply log into your loopi account after your minimum contract period has expired. Under "Subscription", select the option "Cancel subscription". Please note the 14-day cancellation period. After successful cancellation, you will receive a confirmation email with further information.
If your needs have changed – for example, if your child has grown or you now need a double stroller or bike trailer – you can easily exchange your rented product.
After a minimum period, you can switch to another product.
This is how the product change works:
1. Order your new desired product directly from the loopi shop.
2. Cancel your current subscription in your loopi account.
As soon as the new product has been delivered, simply return the old product. The exchange is simple and flexible so that you always have the right product for your family!
We put returned items through a thorough process: they are professionally cleaned, serviced and, if necessary, repaired. This way we ensure that every product is as good as new and can be used safely. Your safety is our highest priority.
Children's products such as strollers and toys are often only needed for a short time. With our subscription, you remain flexible and only rent products for as long as you need them - ideally tailored to your child's development. You save money, avoid repair costs and don't have to worry about maintenance.
Did you know that 25% of Swiss families buy more than three strollers? Not only is that expensive, it also harms the environment. With loopi, you save money, save your nerves and actively contribute to a more sustainable future - for your family and Switzerland.
No, normal signs of wear and tear such as scratches, dents and slight bumps are not a problem for us. Our products are made to be used! We take care of the refurbishment so that the stroller and other items look like new again after they are returned. You do not have to bear any additional costs for wear and tear.
Sure! You decide when the adventure starts. However, we recommend that you take out a subscription early to ensure product availability and avoid waiting times or disappointments when products are sold out. The start date can be chosen up to six months in the future.
After the minimum term has expired, your subscription will automatically be renewed by one month. However, you have the option of canceling it monthly from this point onwards via the Self-Service Center . Please note the 14-day cancellation period.
We recommend that you schedule the delivery date for the stroller about a month before the due date. If your baby is due to be born earlier, just contact us by phone on +41 77 415 21 97 and we will immediately arrange the early delivery.
You can currently pay with credit card and TWINT. We are also working on integrating PayPal, which will be available soon.
The first payment is due when you take out the subscription so that the desired items are reserved for you. From the start date you choose, monthly payments will then be made, which will be automatically debited from your stored payment method. Example: If you take out your subscription on October 15, 2024 with a start date of December 1, 2024, the first payment is due on October 15. The next payment will then be made after delivery on December 1 and repeats monthly until the subscription is canceled.
Yes, you are welcome to test drive the stroller or bike trailer! Simply arrange an appointment with us in Winterthur by sending us an email to hey@loopi.ch. We look forward to welcoming you on site and giving you the opportunity to try out our products.
At loopi you will receive a product in like-new condition! All items, including strollers, bike trailers and more, are professionally cleaned, repaired and thoroughly tested once they are returned to us. This includes replacing spare parts or fabrics when necessary. Therefore, there is no difference in quality - our products are always like-new to new.
The Bugaboo Butterfly is the ideal buggy for travelling as it is particularly compact and lightweight, meaning it fits easily into your hand luggage. With its practical design and high-quality features, it is perfect for families on the go.
But hey, if you are really unhappy with your solution, you can contact us at any time. Just write to us at hey@loopi.ch .
There are no additional charges for delivery to your door or return shipping, so it is free of charge.
Yes, your order will be delivered free of charge directly to your home or to an address of your choice.
The delivery time is usually 3 to 5 working days. For items with a longer delivery time, you will find a corresponding note on the respective product page.
To return your rented product, please follow these steps:
You can cancel your subscription at any time in the customer portal and start the return process.
If you have a problem, we are happy to help you! You can contact us at any time by phone at +41 77 415 21 97 or by email at abo@loopi.ch. Our friendly team will help you quickly and easily!
Don't worry! The service and repair are included in your subscription. If your product breaks, simply contact us by email at abo@loopi.ch or via WhatsApp at +41 77 415 21 97. Our friendly team is ready to help you quickly and fix the problem.
Whether you have a subscription or a purchase, theft can unfortunately happen. If a rented item is stolen, it is important to report the theft to the police immediately. Unfortunately, we do not currently offer any additional theft protection, but we are working on changing this in the future. We recommend that you include your stroller, bike trailer or balance bike in your home contents insurance to protect them against theft and burglary. It may also be a good idea to take out additional cover for theft outside the home, e.g. at the playground or at the swimming pool. You can find more information in our terms and conditions .
This is a great gift idea! You can choose a voucher for our subscription worth between CHF 200 and 1,200. We will send you the voucher as a stylish card with an envelope so that you can personalize it and give it to the happy parents. Do you need it quickly? No problem! Contact us after ordering on +41 77 415 21 97 and we will send you the voucher digitally. You can find more information about our voucher offer here .